FUNCTIONS

All of our customers deserve premium functions

All functions below are included for all sizes of companies. The only thing which makes the price difference is the size of the workforce you have.

Functions and services:

1. CHATBOT LOG IN (AUTHENTICATION)

  • Multiple ways to lead users to the chatbot: QR code, link, deeplink, direct invitation, poster templates
  • Customized greeting message after a user has initiated contact
  • Acceptance of the chatbots’s privacy policy in compliance with GDPR
  • Users’ authentication based on employee ID
  • Informing the authenticated user about the capabilities of the chatbot

2. ANNOUNCEMENTS TO EMPLOYEES

Wizard-based announcement editor with the following steps:

  • Announcement title and categorization
  • Adding text, pictures, attachments and voice and video files
  • Multiple languages available in parallel
  • Preview of (multi-language) announcements
  • Target group configurator (all employees or a specific group of them)
  • Scheduling announcements
  • Live analytics of announcements

3. ANSWERING FREQUENTLY ASKED QUESTIONS (FAQ) AUTOMATICALLY

  • Automatically respond to pre-loaded frequently asked questions
  • General information accessible from the Menu, organized into multiple levels
  • Content can be: text, pictures, videos, pdf, excel, links, wide range of other attachments
  • Employee referral chat flow to collect recommendations

4. QUICK EMPLOYEE SURVEYS, PULSE CHECK

  • Custom surveys can be sent out to all employees or to selected groups
  • Answer options from 1-to-5 buttons
  • Scheduling of surveys
  • Ad hoc and regularly scheduled surveys (e.g. one-time survey, or periodical ones)
  • Anonym responses
  • Results of survey reported live on the CHEQ analytics interface

5. LIVE CHAT – TWO-WAYS COMMUNICATION

  • Employees can raise custom question based on a subject or supporting function (e.g. HR, maintenance payroll, IT etc.) through the chatbot
  • Skill management of the administrator users
  • CHEQ creates live chat tickets that enables lifecycle management, status handling and categorization
  • The system automatically sends a notification to the administrator who received the live chat ticket
  • Live chat tickets are reported on the CHEQ analytics interface

6. RAKUTEN VIBER AND MICROSOFT TEAMS INTEGRATION

  • Employees can access CHEQ via Viber or MS Teams chat platforms on their smartphone (either private or company provided)
  • Administrators can manage CHEQ via a dedicated web application or as an extension of MS Teams

7. CONSULTATION ABOUT THE IMPLEMENTATION

  • Training the administrator users that are chosen based on the results of the workshop (e.g. HR or Management team members)
  • Specifying the structure of the chatbot in cooperation with #COMPANY’s experts
  • Sharing best practices and creating a communication plan for the implementation of the chatbot

8. CREATING BOT PERSONALITY

  • Facilitating the personalization of the chatbot including the name, communications style and graphical avatar of the company’s CHEQ
  • Avatar art in vector graphic format based on the brief of the company
  • Customization of the chatbot’s menu structure and other buttons

Interested to take your business to the next level?
You need to see CHEQ in action.

Contact us to get your personalized offer within 24 hours!

*We recommend engaging our specialists for the implementation consultancy of CHEQ. Please contact us HERE for a quotation.