← Back to the knowledge base

Turning Complex Benefits into a Chatbot

digitalized administrationcompany-wide informationmenu systemtemporary staffingretail, franchisemanufacturing, logistics

Understanding complex benefits is often a challenge for blue-collar employees. They usually first encounter them during onboarding, in the form of a paper handout that soon gets lost among all the other forms they receive. Over time, they may forget entirely what fringe benefit packages the company offers and how to use them. As a result, they miss out on the opportunity. Meanwhile, leadership keeps seeing compensation at the top of the satisfaction survey as the main source of employee dissatisfaction.

Making an employee information video or written guide available is only the beginning.

Turning such material into a chatbot means, as a first step, pulling the most important parts out of the long guide and building the menu system from text messages. Employees see frequent questions on buttons, and by tapping them they get a one- or two-sentence answer. It's as if, within the FAQ (frequently asked questions), we created a dedicated section focused solely on benefit-related questions.

A further advantage of turning complex benefits into a chatbot is that employees can easily start claiming their benefits using the menu buttons. They can also receive reminders about the availability of benefits or any changes to the conditions for claiming them. They can even suggest benefit options they would prefer.

Why is it good for the company?

  • Employees find the answers to their questions on their own.
  • It reduces the number of repetitive questions sent to admins.
  • Everyone knows about the benefits, so anyone who is eligible can take advantage of them. This boosts satisfaction and retention.
  • It can be an answer to dissatisfaction with compensation, since in most cases benefits do exist — employees simply don't know about them.
  • Paper-based administration decreases.
  • It's easy to ask for feedback about a benefit or how it's claimed, which improves the quality of compensation package planning.

Why is it good for employees?

  • They can top up their monthly pay by taking advantage of the available benefits.
  • They can easily start claiming benefits.
  • They get instant access to the key facts about each benefit.
  • No need to hunt for information (HR department, phone calls).
  • It's no problem if they couldn't attend the in-person briefing.