Handling Employee Complaints

Make it easy for your colleagues to submit and share their complaints through CHEQ. You can simplify complaint handling even further by creating topic categories, for example

• the company bus,
• accommodation,
• the canteen/menu,
• the restrooms, or
• a submenu for complaints and reports related to any other topic.

Somewhat similarly to the request tracking feature, complaint handling can also be tracked. When submitting a complaint, the employee can receive a reference number that lets them follow the progress of their complaint.

The administrator receives the submitted complaint as a ticket and can reply to the employee in chat. Once the complaint has been answered and/or resolved, the administrator closes the ticket, and the complaint handling process is officially considered complete.

Why is it good for the company?

• Incoming complaints are easy to pull into a report, and their progress is simple to demonstrate.
• Employee complaints arrive through a single channel and in a set format, which makes handling them more transparent and faster.
• If needed, you can reply or ask for clarification instantly in chat.
• Chats submitted under the complaint topic can easily be downloaded, even in full, in spreadsheet format

Why is it good for the employee?

• They can submit their complaint easily.
• They can track the complaint handling process.
• They receive an automatic response about when their complaint will be addressed, and then get the administrator's reply in chat. No frustration caused by waiting and uncertainty.
• It allows colleagues who speak a foreign language to exercise their right to complain as well.