Customer Service Knowledge Base

Create a knowledge base for those colleagues who need a great deal of factual knowledge to perform their daily tasks at a high standard. With the chatbot, whenever a question comes up, employees can access the uploaded documents through the menu. This is complemented by Natural Language Processing (NLP), which lets them search for a topic in free text as well. Thanks to the configured keywords, the CHEQ chatbot answers free-text questions too, provided the relevant knowledge material has been uploaded to the system.

Why is it good for the company?

• Managers receive fewer repetitive questions.
• Employees make better decisions and perform their tasks at a higher standard thanks to easily accessible knowledge.
• Giving employees access to the knowledge base generates feedback and improvement suggestions.
• It stimulates innovation.
• Access to information increases trust in leadership and the company.

Why is it good for employees?

• No awkwardness about having to ask the same thing over and over.
• No colleague will think they're foolish for asking "obvious" questions.
• They don't waste time searching for information.
• No frustration when they can't recall an important piece of information essential to their work.
• No anxiety about not knowing everything by heart, because they can access the information instantly at any time.
• They get transparency, which builds trust and a sense of security.