Automated Employee FAQ

Thanks to Natural Language Processing (NLP) technology, the CHEQ chatbot is the perfect tool for automating answers to employees' frequently asked questions (FAQ).

You can build the questions into a well-categorized menu structure that employees can search by topic. But it is no problem either if your colleagues prefer free-text search over using the menu. Thanks to the built-in NLP, employees can simply type their questions into the chat, and CHEQ finds the content they are looking for based on the trained keywords. Think of it like a customer service chatbot on your favorite website.

Why is it good for the company?

• Answering FAQs does not eat up the time of team leaders, shift managers, admins and HR colleagues, so they can focus on solving more complex tasks.
• The content is easy to maintain, and changes are simple to track.
• Employees are better informed, which also strengthens their engagement, since they know exactly what benefits, bonuses, fringe benefits, etc. are available to them.

Why is it good for the employee?

• CHEQ is available 24/7, and the information they need is found fast.
• CHEQ answers questions instantly, so there is no frustration caused by waiting.
• An answer is guaranteed — no one can forget to send a reply.
• It saves time, since there is no need to hunt for information.
• They have access to more information, which can even mean more money for them (e.g. benefits, discounts, etc.)